Privacy Policy Introduction

Master Key Suites Direct (“we”, “us”, “our”) is committed to protecting your personal information and being fully transparent about how we use it. We handle all personal data responsibly, securely, and in line with UK GDPR requirements.

This Privacy Policy explains what information we collect, how we use it, how we keep it safe, and the rights you have regarding your personal data.

We are the sole Data Controller of your information. We determine how and why your data is processed, and we will never sell your data or share it with another organisation for their own marketing purposes.

For any questions or data requests, you can contact us:

📧 [email protected]
📞 0800 311 8349
🏢 The Master Key Suite Centre, 138 Long Lane, Bexleyheath, Kent, DA7 5AH

Information we collect

We collect personal information directly from you when you:

  • Email us (via our website or directly)

  • Send messages via social media platforms

  • Reply to or interact with our social media posts

  • Contact us by telephone

  • Speak with us in person

The information collected may include your name, contact details, and any information required to provide quotes, arrange appointments, or deliver our services.

How We Use the Information

We use your information to:

  • Respond to enquiries

  • Arrange appointments

  • Prepare and send quotes

  • Deliver services you have requested

  • Send invoices and receipts

  • Communicate about ongoing or future work

We process this data under Legitimate Interest, meaning it is necessary to provide services, fulfil requests, or respond to enquiries.

We retain enquiry and service-related information for up to 3 years, unless legal obligations require a longer retention period (e.g., financial records).

Social Media

We promote Master Key Suites Direct on platforms such as Facebook, Instagram, or LinkedIn.
Engaging with our posts is voluntary, and you can manage your social media settings at any time.

Messages sent to us via these platforms are handled securely by the platform provider and used only to respond to your enquiry.

Google Analytics:

Our website uses Google Analytics to understand how visitors interact with our content. Information collected may include:

  • IP address

  • Whether you are a first-time or returning visitor

  • Pages visited

  • General geographic location

  • Browser and device information

This data helps us improve website performance and user experience.
Analytics data is automatically deleted after 26 months.

Google Analytics does not provide us with your name, email address, or exact home address.

You can control cookie preferences via your browser settings.

Sharing and Disclosure

We may use trusted third-party service providers to support our business operations, including:

  • Email hosting

  • Website hosting and maintenance

  • Accounting and payment processing

  • Social media platforms

Where possible, we use services that store data within the UK or EEA.
If data must be transferred outside these areas, we ensure appropriate safeguards are in place.

We may also disclose information if required by law—for example, to the police, regulatory authorities, or legal advisers. We will only do so when legally justified.

How We Protect Your Data

We take data security seriously and use appropriate technical and organisational measures, including:

  • Secure, encrypted devices

  • Password-protected systems

  • Multi-factor authentication where available

  • Secure Wi-Fi

  • Trusted software with security monitoring

  • Access restricted only to authorised personnel

Our systems and processes are reviewed regularly to ensure continued protection.

Your Rights

Under UK GDPR, you have the right to:

  • Access the data we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion of your data (where legally permissible)

  • Restrict how your data is used

  • Object to certain processing activities

  • Request a copy of your personal data

To exercise any of these rights, contact us:

📧 [email protected]
📞 0800 311 8349

If you have concerns about how your personal data is handled, please contact us so we can resolve the issue.
You also have the right to raise a complaint with the Information Commissioner’s Office (ICO):
🔗 www.ico.org.uk